Frequently Asked Questions

Effective Date:           July 1, 2011
Last Updated Date: September 23, 2013

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Question: Why do you charge shipping?

Answer:  We bring the lowest commercial distribution business wholesale prices available to the general public which on average are 50% or more off MSRP prices, while in some cases enjoying on average an extra 30% or more off our already low prices.  Therefore, we are unable to offer free shipping.  Other online sellers offer free shipping above a certain minimum order amount only, while increase unit prices, we keep our prices the lowest possible.

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Question:  When will you ship my order after order submission?

Answer:  Orders paid in full but funds not received are shipped after funds are received in full.  In cases such as payment by "eCheck" , there may be a 5  to 10 days of delay.

All other orders paid in full and funds received are shipped according to the following schedule:

Orders placed on Monday through Friday by 12:00 pm Eastern Standard Time will ususally ship out the next business day.  Orders placed on Monday through Friday after 12:00 pm Eastern Standard Time are considred placed the next business day and will incur an additional shipment processing day.  Orders placed on holidays and weekends will ship the following business day.  Business days include Monday through Friday, excluding Saturdays, weekends, and holidays. Alaska, Hawaii, Puerto Rico and the Virgin Islands may take additional days.

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Question:  Where will you ship my order?

Answer:  We ship all orders to Physical  USA addresses only.  Please see our Shipping Policy.

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Question:  Do you guarantee shipment arrival date?

Answer:  No, our company  does not guarantee shipment arrival date.  It is the shipping carriers' responsibility in guaranteeing on time packages arrivals.  Your order will be shipped with the method paid for during checkout.  Any delays caused by the shipping company is the shipping company's responsibilities.  It is good ordering practice to give yourself  10 business days or more  in advance when placing an order.  Shipment transit days are counted using business days, Monday through Friday excluding Saturday and all Holidays.  Any unforseen delays caused by the shipping company are not our responsibilities.  Shipment arrival are out of our company's control once the package is delivered to the shipping carrier chosen.  There are no shipping fees refunds and / or order return refunds on late packages arrivals since we do not quarantee shipping arrival dates promosed by the customer chosen shipping carrier.

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Question:  What form of payments do you accept?

Answer:    We accept All major credit cards and Paypal, through Paypal Payment Processing.

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Question:  Why am I directed to Paypal for entering payment information after clicking the "Confirm Order" button?

Answer:  Paypal is our exclusive, safe, and preferred payment processor.  Your financial data are encrypted by the Paypal Payment Processing System ensuring a safe and secure transaction.

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Question:  How do I know my order was placed successfully?

Answer:  You will receive an order confirmation in your email after placing your order.  Furthermore, You can log in to you account and check the status of your order.  If you neither receive an order confirmation, nor see a processed order in your account after log in, it means that Your order was not accepted / not submitted properly.  Either instances means your order was not submitted.

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Question:   What's your return and exchange policy?

Answer:     All our products are offered at highly discounted commercial distribution business wholesale prices.   Therefore, we have a strict NO RETURN / NO EXHANGE Policy.

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Question:   What's your Lost / Damages policy?

Lost / Shipping Damages: We do not warrant  lost and / or damaged packages. All merchandises shipped are insured 100% with the shipping carrier chosen at order checkout at no additional costs.

All lost packeges must be reported directly with customers chosen carrrier at:  http://www.ups.com/  or  http://www.usps.com/

All Lost / Shipping Damages must be reported and claimed directly with the respective shipping carrier used for shipping. All packages received damaged must be noted , reported, documented, and acknowleged by the shipping company at time of delivery for a claim to be valid.  Please note that visual documentation is required for such claim to be valid.  Please have the following respective shipping companies note, report, document, acknowlege, and process claim for damages: UPS (United Parcel Service), or USPS (United States Postal Service).  Consult our shipping policy for more details.

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Question:  How are undeliverable packages handled?

Answer:     We are not responsible for undeliverable  packages when shipping address is not correctly reported by  customer / purchaser.  It is the customer's / purchaser's responsibility for providing correct and deliverable shipping addressCustomer / Purchaser is solely responsible for all costs involved in package re-routing / re-shipping.  Any such situations should be dealt with between the purchaser / customer and shipping carrier.

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Question:  How are not picked up / abandoned packages handled?

Answer:    We are not responsible for packages not picked up from shipping carrier.  It is the customer's / purchaser's responsibilities for timely package pick up from shipping carrier when instructed by shipping carrier.  Customer / Purchaser is solely responsible for all costs involved in package re-routing / re-shipping.  Any such situations should be dealt with between the purchaser / customer and shipping carrier.  Not picked up and returned packages are not honored as returns and will not be refunded.  Customer is responsible for all fees involved in re-shipping packages.

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Question:  TBA

Answer:     TBA

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